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Privacy Policy

At Half Prime Protection (hereinafter referred to as “we,” “our,” “us”), we are committed to protecting the privacy and personal data of our website visitors and customers. This Privacy Policy outlines how we collect, use, store, and protect your personal information and informs you about your rights under data protection laws. By using our website, you consent to the processing of your personal information as described in this policy.
 

  1. Information We Collect
    We may collect the following types of personal data about you:
    • Identity Data: First name, last name, title, date of birth, gender, and similar information.
    • Contact Data: Billing address, home address, email address, telephone numbers, and similar information.
    • Financial Data: Bank account details, payment card details, transaction history, and similar information.
    • Transaction Data: Details about transactions carried out between you and us.
    • Technical Data: IP address, browser type and version, time zone setting, operating system, and similar information.
    • Usage Data: Information about how you use our website and services.
    • Marketing and Communications Data: Preferences in receiving marketing from us and your communication preferences.

     

  2. How We Collect Your Information
    We collect personal data using the following methods:
    • Direct Interactions: You may provide personal information by filling in forms or corresponding with us via post, phone, or email.
    • Automated Technologies or Interactions: We automatically collect Technical Data through cookies, server logs, and other similar technologies as you interact with our website.
    • Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources.

     

  3. How We Use Your Information
    We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
    • To perform the contract we are about to enter into or have entered into with you.
    • Where it is necessary for our legitimate interests, provided your interests and fundamental rights do not override those interests.
    • Where we need to comply with a legal or regulatory obligation.

More specifically, we may process your personal data for the following purposes:
• Provision of Services: To provide the products and services you have requested.
• Relationship Management: To manage our relationship with you or your business.
• Product Development: To assist in the development of new products and services.
• Research: To conduct market or product research and obtain your views on our services.
• Business Management: To run our business efficiently, including managing our financial position and compliance processes.
• Marketing: To provide you with information about features, services, products, and offers.

We will obtain your consent before sending you third-party direct marketing communications via email or text message. You can withdraw your consent to marketing at any time by contacting us.

  1. Cookies
    We use cookies to enhance your experience on our website. Cookies are small files placed on your device that help us understand how you interact with our content. Types of cookies we may use include:
    • Essential Cookies: Necessary for the website to function properly.
    • Analytical Cookies: Help us analyze how visitors use the website.
    • Marketing Cookies: Used to deliver advertisements more relevant to you and your interests.

You can manage your cookie preferences through your browser settings.

  1. Sharing Your Data
    We share your personal data with our staff and the following third parties for the purposes described:
    • Governmental, legal, regulatory, and law enforcement authorities.
    • Anti-fraud services.
    • Third-party service providers (e.g., hosting providers, CRM infrastructure).
    • Third-party processors (e.g., payment services providers and banks).
    • Professional advisers (e.g., auditors, lawyers).
    • Any relevant party for the establishment, exercise, or defense of legal rights.

We do not sell your data to third parties. All third parties are required to respect the security of your personal data and treat it in accordance with the law.

  1. International Transfers
    We do not specifically transfer your data outside the UK or the EU; however, some external third parties may have operations outside these regions. We will implement safeguards, including data encryption and restricted access, to ensure a similar degree of protection when transferring your personal data outside these jurisdictions.

  2. Data Retention
    We will retain your personal data only as long as necessary to fulfill the purposes we collected it for, including satisfying legal or regulatory requirements. Typically, we retain different types of data for the following periods:
    • Identity and Contact Data: Retained for the duration of your relationship with us and for a period of 6 years thereafter.
    • Financial Data: Retained for a minimum of 6 years to comply with tax regulations.
    • Usage Data: Retained for a period of 3 years.

In some circumstances, you can request us to delete your data. We may also anonymize your personal data for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

  1. Your Legal Rights
    Under data protection laws, you have the following rights regarding your personal data:
    • Request Access: You can receive a copy of the personal data we hold about you.
    • Request Correction: You can have any incomplete or inaccurate data corrected.
    • Request Erasure: You can ask us to delete your personal data.
    • Object to Processing: You can object to the processing of your personal data.
    • Request Restriction: You can request us to suspend the processing of your personal data.
    • Request Transfer: You can request the transfer of your personal data to you or a third party.

If you wish to exercise any of these rights, please contact our designated Data Protection Officer at the details provided below.

  1. Complaints Policy
    We are committed to providing the highest standards of service. If you have any complaints or concerns about our service, please contact our Compliance Manager, Mr. Patrick Joyce, at the following:
    • Email: support@halfprimeprotection.co.uk
    • Post: Dept 5287, 43 Owston Road, Carcroft, Doncaster, United Kingdom, DN6 8DA
    • Telephone: +44 (0) 1234247847

  2. Changes to Our Privacy Policy
    We regularly review our privacy policy to maintain the highest standards. This page will always display the latest version of the policy. Please check back periodically to ensure you are satisfied with any changes.

  3. How to Contact Us
    For any questions about this privacy policy or our treatment of your personal data, please contact us:
    • Email: support@halfprimeprotection.co.uk
    • Post: Dept 5287, 43 Owston Road, Carcroft, Doncaster, United Kingdom, DN6 8DA
    • Telephone: +44 (0) 1234247847

Last Updated: 13-Aug 2024

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